Return & Exchange Policy
Many of our items are handmade and can present minor imperfections/variances due to the exclusive manufacturing process. These imperfections are not considered defects, but part of the unique characteristics of the small batch products.
Returns require preauthorization from Heart et Vie. Please see our step-by-step return process.
Heart et Vie offers complimentary (U.S. domestic) return shipping on return-eligible products. We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 15 days from the date you received your order. Your items must be returned in the original packaging, including any boxes and protective padding, tags, product stickers, hangers, garment bags, and other signature packaging materials.
Items from the listed categories below are considered to be "Final Sale" and are therefore ineligible for return. Items not eligible for return will be indicated on the product page.
Consumable bath products / Candles / Fragrances / Jewelry / Books / Gift Cards / Customized Items / Special Orders
Initiate the return process on an eligible item by first emailing firstname.lastname@example.org, please include your Order Number, product and reason for return.
Heart et Vie will validate return eligibility, and email you a prepaid USPS return shipping label
Please securely re-package your item, print and place the return shipping label on your package, and ship your item
Upon receipt, Heart et Vie will inspect the item and email you with options and next steps